Terms & Conditions

By accessing or purchasing from Wood World Collective (“we,” “us,” or “our”), you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

Use of Website

You agree to use this site for lawful purposes only. Any misuse, including attempting to interfere with site functionality or security, is strictly prohibited.

We reserve the right to refuse service to anyone for any reason at any time.

Product Information & Natural Variations

All products sold by Wood World Collective are natural wood pieces. Due to the organic nature of our materials:

Each piece is one-of-a-kind

Variations in size, shape, color, texture, and grain are normal

Photos are representative examples, not exact items

By purchasing, you acknowledge and accept these natural variations.

Orders & Payments

All prices are listed in USD

Payment is due in full at checkout

We reserve the right to cancel or refuse any order at our discretion

If an order must be canceled due to inventory, damage, or error, you will be fully refunded.

Shipping Policy

Wood World Collective ships within the United States.

Processing times vary by product and availability

Shipping timelines are estimates and not guaranteed

We are not responsible for delays caused by carriers, weather, or circumstances outside our control

Once an order has shipped, responsibility transfers to the carrier.

Returns & Refunds

Due to the nature of our products, all sales are final unless otherwise stated.

We do not accept returns or exchanges for:

Natural variation in wood

Size or appearance differences

Buyer preference changes

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can review and resolve the issue.

Care & Use Disclaimer

Our wood products are intended for decorative, aquascape, terrarium, vivarium, or habitat use.

It is the customer’s responsibility to:

Properly prepare and treat wood before use

Ensure compatibility with animals, plants, and environments

Wood World Collective is not responsible for improper use, preparation, or environmental outcomes.

Intellectual Property

All website content, including images, text, branding, and design, is the property of Wood World Collective and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the fullest extent permitted by California law, Wood World Collective shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Privacy Policy

Wood World Collective respects your privacy.

Information We Collect

We may collect personal information such as:

Name

Email address

Shipping and billing information

Order details

This information is used solely to process orders, communicate with customers, and improve our services.

Information Sharing

We do not sell or rent your personal information. Data may be shared only with trusted third-party services necessary to operate our business (payment processors, shipping providers).

Data Security

We take reasonable measures to protect your personal information but cannot guarantee absolute security.

California Consumer Rights

California residents may request information regarding the collection and use of their personal data in accordance with applicable state laws.

Changes to These Policies

We reserve the right to update or modify these Terms & Policies at any time. Continued use of the website constitutes acceptance of any changes.